Terms & Conditions

By commissioning me, you automatically agree to my order process as well as the following terms and conditions:

  1. Submitting an order does not guarantee you a commission slot. I reserve the right to decline commission requests that do not interest me, I am unconfortable with or incapable of. Orders that are missing important information or for invalid items (ie, completely different designs other than the examples provided) will also be automatically discarded.
  2. Limit is one commission per order.
  3. Please make sure you are familiar with what I do and my style prior to commissioning me.
  4. Accepted applications will be announced on the website and on my twitter, as well as commission queues, after I’ve discussed commission details with clients.
  5. Payment must be made upfront in Euro‘s (€) via Paypal (payment request) and completed within 10 days of committing to the purchase. If materials are needed to be purchased or ordered, you will be required to make a prepayment of at least half the total price before I invest in your piece. The remaining value should be paid after I acquire the materials and before I start crafting. Please do NOT send any money before I have accepted your commission.
  6. All $5+ tier patrons have access to patron-only price discounts as stated in my Patreon.
  7. As the creator and copyright holder, I retain exclusive rights to display the work publicly (portfolio, website, social media) and reproduce or make derivations of it, like selling replicates on my Etsy shop, etc.
  8. Due to the handmade nature of my work, please allow for slight variations in shape, size and color in comparison to the examples provided. No two are truly alike.
  9. If your commission is to be kept private until a certain date, such as a birthday gift, please let me know.
  10. Gift box packaging is available for an extra 2,50€. You can see a couple of examples here. Please let me know if you’d like this before making any payment.
  11. In normal circunstances, total crafting time varies between 7-15 days, NOT including briefing, payment and shipping phases. If anything happens that might delay the project, I will let you know as soon as possible.
  12. In situations where I cannot complete your commission due to illness or other complications, you will be refunded the full price. However, there will be a NO refund policy once work is completed, unless your commission arrives damaged (see no. 21).
  13. I reserve the right to cancel commissions without notice and refund at any time if you, as the commissioner, are rude, abusive or disrespectful, or if you attempt to bully or rush me into finishing your piece sooner.
  14. If you cancel your commission after I’ve placed an order for materials, you will not be refunded.
  15. Changes to comissions will only be made if I agree to them. Once a piece has been started (modelling and especially painting), it is far less likely that I will accept changes. You must ensure all the information provided in the commission form and during briefing phase is correct and as clear as possible. All elements are subject to close interpretation and my own style.
  16. It is your responsibility to ensure that the shipping address you provide is correct. Please make sure to write it in the correct format. If your order returns due to incorrect address or if you don’t claim it from your local post office in due time, another shipping fee will be charged to send it again.
  17. Prices of commission examples do not include shipping fees. These will vary according to your region (see above).
  18. Estimated shipping times (starting from dispatch) are as follows:
    • Portugal: 1-3 business days
    • Europe: 5-7 business days
    • Everywhere else: 10-20 business days
  19. Estimated shipping times cannot be guaranteed and may vary due to various reasons such as weather conditions, holidays and festivities, or the post service itself.
  20. You are responsible for any customs and import taxes that may apply during shipping. I’m not responsible for delays due to customs.
  21. If your commission arrives damaged or defective, I will refund you its total price apart from shipping fees, up to 48h after you’ve received your order, IF duly proven. Evidence pictures or videos may be required.